Surprise Me: For consumers who have a tough time deciding where to eat, Yelp’s new Surprise Me feature generates restaurant recommendations, which users can find from the Yelp home feed and search results page.To support users without a specific search in mind, Yelp is also introducing new search features that will help them narrow down their search and discover new restaurants to try. We envision this technology will further help both consumers with complex and nuanced needs, as well as those with broad, open-ended searches by leveraging the more than 265 million high-quality consumer reviews on Yelp’s platform,” said Saldanha. “People often come to Yelp with high intent - LLMs provide Yelp with the speed and scale to quickly parse vast amounts of review data, so we can succinctly summarize insights in a meaningful way. not bound by the user's current location. AI-powered search suggestions: To streamline the discovery experience for consumers who already have a specific business in mind, Yelp is now using AI to suggest businesses consumers may be interested in across the U.S.Review highlights in search results: Leveraging LLMs for specific keyword searches, Yelp will now better understand the nuance of what consumers are looking for, and highlight relevant snippets from reviews under each business listing in search results.Yelp has rolled out new search features across all platforms that use AI and large language models (LLMs) to surface smarter suggestions and insights based on the user’s search intent. This summer, the company plans to expand the availability of Yelp Guaranteed nationwide, and roll it out on Android and desktop.Įnhancing the Search Experience on Yelp Leveraging LLMs and AI Building on the growth of Request a Quote and Request a Call, as well as the recently launched ‘Projects’ tab, Yelp Guaranteed provides consumers with added confidence and peace of mind when hiring home service professionals.Īt launch, Yelp Guaranteed will be available on iOS to consumers in San Francisco, New York City, Chicago, Seattle and Washington D.C., among some of Yelp’s most popular home services - such as movers, plumbers, contractors, home cleaners, landscapers and more. As part of this evolution, Yelp is rolling out Yelp Guaranteed, a new satisfaction guarantee program that allows Request a Quote users to receive up to $2,500 back in the event something goes wrong with a project from an eligible business. Over the last several years since the introduction of Request a Quote, Yelp focused on differentiating the product experience in services categories for both sides of the marketplace - to help consumers easily hire service pros, and better match services businesses with relevant customer leads. Yelp Guaranteed Provides Peace of Mind When Hiring Home Service Professionals With the new updates we're announcing today, we want to help consumers more easily discover businesses that meet their needs in a way that is both precise and personal, as well as give our users more engaging ways to share their experiences with the community.” “Millions of people rely on Yelp to make important spending decisions with local businesses, and their trust is at the center of everything we do. “At Yelp, we’re always innovating on ways for consumers and businesses to connect in more seamless and meaningful ways,” said Craig Saldanha, chief product officer at Yelp. The company is introducing Yelp Guaranteed, a new satisfaction guarantee program that gives people peace of mind when hiring eligible home service businesses an enhanced search experience powered by Artificial Intelligence (AI) to surface helpful insights on local businesses new features that encourage richer and more detailed reviews as well as an improved user experience across the platform that allows consumers to seamlessly find the right business for their needs. (NYSE:YELP), the company that connects people with great local businesses, today announced a series of new features that make it even easier for consumers to discover businesses that fit their needs and contribute helpful content on Yelp. SAN FRANCISCO-( BUSINESS WIRE)- Yelp Inc.
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